Intermittent timeouts Tuesday 30th April 2019 13:40:00


We detected intermittent issues at around 13:40 today - customers may have experienced timeouts on a small number of their requests. This was caused due to issues with a small number of the web servers in our live clusters. Once the issue was detected these servers were removed from the cluster, at which point traffic will have returned to normal. A fix has been deployed to these servers to ensure the issue does not occur again. Full service was restored around 13:55.